Overview
At House of Parampara, customer satisfaction is important to us. If you receive a damaged or incorrect product, we are happy to assist with an exchange. We do not offer refunds under any circumstances.
Exchange Window
Exchange requests must be raised within 7 days from the date of delivery.
Eligibility for Exchange
Exchange requests will only be accepted if all of the following conditions are met:
– A continuous, unedited unboxing video is mandatory, showing the package being opened from start to finish.
– Exchange requests will be accepted only if:
– The product is damaged during transit.
– An incorrect product has been delivered.
– There is a significant difference from the product ordered, such as incorrect fabric, major colour variation, incorrect size, or any
substantial mismatch in product specifications.
– Minor variations in colour, weave, texture, embroidery, print, finish, or other characteristics that are inherent to handcrafted,
handwoven, or artisanal products are not considered defects.
– The product must be:
– Unused
– Unwashed
– Unworn
– Unstitched (where applicable)
– Returned in its original packaging with all tags and labels intact.
Exchange Process
Step 1 – Contact Us
– Notify House of Parampara within 7 days of delivery through WhatsApp or email with:
– Order details
– Mandatory unboxing video
– Supporting images (if requested)
Step 2 – Verification
– Our team will review and verify the request. Claims submitted without a clear, continuous unboxing video may be declined.
Step 3 – Return Shipment
– If the exchange request is approved, detailed return instructions will be shared with you.
Exchange Policy
Once the returned product is received and successfully inspected (within 3–5 business days), customers may choose one of the following exchange options:
– Exchange for the same product, subject to availability.
– Exchange for another product of the same value.
– Exchange for any other product of a higher value by paying the applicable price difference.
No refunds will be provided for returned or exchanged products
Re-shipping Charges
If a shipment is returned because the customer is unavailable, unreachable, provides an incorrect address, or fails to respond to the courier partner’s delivery attempts, the customer must pay the applicable re-shipping charges before the order is dispatched again.
Need help?
Contact us at {email} for questions related to refunds and returns.
Thank you for choosing House of Parampara. We are committed to bringing timeless traditional attire and handcrafted creations to you with authenticity, quality, transparency, and exceptional craftsmanship.